Subscription & Cancellation Policy

1. Monthly plans and included benefits

GoScale Labs LLC subscriptions are paid monthly. The offer identifies the product, monthly price, currency and included benefits before purchase. Depending on the plan, benefits may include continued educational access, information or materials released every seven, 15 or 30 days, group meetings or support. The purchased offer determines which benefits and schedule apply.

Your plan is charged at the monthly price you expressly accept, plus any taxes shown at checkout.

2. Acceptance and renewals

Recurring payments require your express acceptance. A one-time purchase, silence or rejection of an additional offer does not authorize a subscription. The accepted monthly charge renews each month until cancellation. The first charge and applicable billing date are identified at enrollment and in the purchase confirmation; month lengths may affect the calendar date.

We provide the reminders, price-change notices and additional consent required by applicable law. Existing paid periods are not repriced retroactively. If payment fails, the provider may make permitted retries; unpaid subscription access may be suspended. Cancellation stops future renewals and does not itself resolve an already-due charge.

3. How to cancel

To cancel, write to either support@scalelabsllc.com or soporte@startclub.app. Include the purchase email and the subscription to cancel. No reason is required and there is no cancellation fee.

A cancellation request received before the next renewal stops that renewal. We confirm the cancellation and the end of the paid access period. If a renewal is charged after a timely cancellation request because it was not processed in time, we refund that charge. If you cannot access the member area, either email remains available.

4. Access after cancellation

Cancellation ends future renewals, not the period you already paid for. You keep subscription access and the benefits applicable to that period until it ends. After that date, subscription access and its license end. The end of a subscription does not cancel access to a separate, non-refunded one-time product.

Downloaded subscription materials remain subject to the subscription license. Cancellation does not promise or imply remote deletion of files from your device.

5. Refunds and consumer rights

Our seven-calendar-day, 100% refund guarantee applies to each subscription charge, including every monthly renewal. Refund and cancellation can be requested together through either support email. Refund requests are also available in the member area. A full refund ends access to the refunded service. See the Refund Policy.

Mandatory consumer rights, statutory withdrawal, billing-dispute rights and required online cancellation protections remain available. These terms do not create a trial period, group session or content schedule unless that benefit is expressly included in the purchased offer.