Refund Policy | GoScale Labs LLC

Refund Policy

Our commitment to fairness and transparency in billing.

Summary: We offer a 7-day satisfaction window for first-time subscribers. Please read the full terms below.

1. 7-Day Satisfaction Guarantee

If you are not satisfied with our service, you may request a full refund within the first 7 days of your initial subscription. This applies only to your first payment and not to subsequent renewals.

2. Non-Refundable Situations

Refunds will not be issued if:

The request is made after the 7-day window.
The user has violated our Terms of Service.
Substantial AI processing resources have already been consumed.

3. Chargebacks

GoScale Labs LLC encourages clients to contact support before initiating a chargeback with their bank. Unwarranted chargebacks will result in permanent account termination and collection efforts.

4. How to Request a Refund

All requests must be sent via email to support@goscalelabs.co with the subject line "Refund Request - [Account Name]".