Refund Policy

1. Seven-day, 100% guarantee

GoScale Labs LLC offers a 100% refund if we receive your request within seven calendar days after the charge. This applies to one-time purchases, additional purchases, the first subscription payment and every monthly renewal. You do not need to give a reason. A timely request for a verified charge is honored without discretionary approval. Opening, downloading or using the content does not remove this commercial guarantee.

A request received within the period remains eligible even if processing occurs later. The refund covers the full amount of that charge, including taxes collected as part of it. We do not deduct a company handling or cancellation fee.

2. How to request a refund

Write to either support@scalelabsllc.com or soporte@startclub.app, or use the refund-request option in the member area provided in your purchase email. Use the purchase email address where possible and identify the product or charge. An order reference, date or amount helps us locate it; do not send a full card number, card security code or password.

We may verify the purchase and the identity of the requester. This is not a requirement to justify your decision or prove a technical defect within the guarantee.

3. Processing and receipt of funds

We initiate the refund within five business days after receiving the information needed to identify the payment, or sooner where applicable law requires. We confirm when the refund has actually been submitted to the payment provider. A confirmation of receipt of your request is not a confirmation that funds have been returned.

Refunds are returned through the original payment method where supported. The provider and bank determine when the credit appears; we will help trace it if delayed. Bank conversion differences or independent bank charges are outside our control, without limiting any mandatory right to reimbursement.

4. Access and subscriptions

A full refund ends access and the license to use the refunded product. You must stop using or sharing any refunded materials you downloaded. Refunding one charge and cancelling future subscription renewals are separate actions. You may request both together by either email. Refund requests are also available in the member area. See our Subscription & Cancellation Policy.

5. Statutory rights and delivery problems

This commercial guarantee does not replace or shorten mandatory rights for withdrawal, non-delivery, defective content or content that does not match the offer. We honor any longer refund period stated in your offer or checkout, required by the applicable payment platform, or provided by law. Our seven-day guarantee is a minimum and does not shorten those periods.

Immediate digital access alone is not treated as a waiver of statutory rights. Any legally valid exception requires the consent, acknowledgment and confirmation required by local law, and never removes our seven-day commercial guarantee. For a delivery problem, contact us even if the commercial period has ended.