Digital Delivery Policy

1. Email delivery

GoScale Labs LLC delivers digital educational products immediately after the payment provider confirms a successful purchase. We send the purchase confirmation and the download or member-access instructions to the email address used at checkout. Pending, declined or unconfirmed payments do not activate delivery.

The email identifies the purchased product and how to access it. Where a member area is used, the access link is included in that email. No physical goods are shipped and there is no shipping fee.

2. Materials and language

Our products include PDF books and other educational resources, such as audio, video tutorials, recorded guides and practical learning materials, according to the purchased offer. Content is developed by GoScale Labs LLC using subject expertise, research, experience and AI tools where appropriate.

Products are offered in Spanish, English or Brazilian Portuguese. The selected offer identifies its language and included resources; a purchase does not automatically include every language version, format or future product.

3. Technical access

To receive access, you need a working email address and internet connection. PDF materials require a PDF reader; audio and video require a compatible browser or player. Use an up-to-date browser for the member area. Any additional product-specific requirement is identified in the offer. Access is for the purchaser and is subject to the Terms of Purchase & Use.

4. Duration

A one-time purchase includes continued access to the purchased product without monthly payments or a scheduled expiration. Access is not revoked because time has passed. A refund ends access and the license for that product.

Monthly subscriptions provide access and the stated benefits while paid. After cancellation, access continues through the end of the period already paid and then ends. Content releases, group meetings or support are included only as described in the selected plan.

5. If the email or access is missing

Check your spam or junk folder and the email address entered at checkout. If a confirmed purchase has not produced a delivery email, the address needs correction, a link fails or a file is unusable, contact either support@scalelabsllc.com or soporte@startclub.app. Include your purchase email and product or order reference. We will help locate the order, resend access or resolve the delivery issue.

You may also request the remedies described in our Refund Policy. Resolving a delivery issue does not remove the refund guarantee or applicable statutory rights.