Digital Delivery Policy

1. Scope

This policy describes how GoScale Labs LLC fulfills products identified as digital. Our current catalog contains digital crochet education bundles. No printed book, yarn, crochet hook, finished project, device, or other physical item is included or shipped unless a future product page expressly states otherwise.

2. Delivery Method

After successful payment confirmation, access will be provided electronically through the method disclosed on the product page or at checkout. Depending on the product, this may be an email with a private access or download link, a confirmation page, or access through a customer area. The order confirmation will identify the product purchased and provide or explain how to obtain access.

While checkout is not active, catalog listings are informational and no paid delivery is initiated through the website.

3. Delivery Timing

Digital access is normally initiated shortly after the payment provider confirms a successful transaction. The expected timing and any scheduled-release date will be shown before payment. Security review, payment authorization, incorrect contact details, or a technical incident may delay delivery.

If you do not receive the confirmation or access instructions within the timeframe stated at checkout, first check your spam or junk folder and confirm that you used the correct email address. Then contact support@scalelabsllc.com so we can locate the order and help restore access.

4. Customer Responsibilities and Technical Requirements

You are responsible for:

• providing a valid email address and accurate checkout information;
• maintaining access to the email account or customer account used for the order;
• using a reasonably current browser, device, and software compatible with the disclosed format;
• maintaining a suitable internet connection for downloads or online access; and
• protecting private download links and account credentials from unauthorized use.

Any specific file format, approximate file size, language, accessibility feature, or required application will be identified on the relevant product page or before payment. Contact us before purchasing if you need help determining compatibility.

5. Access Period, Downloads, and Updates

The product page or checkout will disclose whether access is provided by download, for a fixed period, or on another basis. Unless an offer expressly includes future versions, updates, new editions, personal coaching, community access, or ongoing support, those items are not included in a one-time purchase.

We recommend securely saving permitted downloadable files after receipt. We may replace or migrate an access method for security or technical reasons, and will use reasonable efforts to preserve equivalent access for valid purchasers where the purchased terms require it.

6. Delivery or Access Problems

If a link does not work, a file is corrupted, or the delivered item does not match the order, contact us with the purchaser's email address, product name, order number if available, and a description or screenshot of the error. Do not send complete card numbers, card security codes, or passwords. We may provide a corrected link, replacement file, or another appropriate remedy. Refund eligibility is described in our Refund Policy.

7. Personal Access and Unauthorized Sharing

Access is provided to the purchaser under the license in our Terms of Service. Private links, files, or credentials may not be published, resold, or shared with others. We may replace compromised links or suspend access to address fraud, security threats, or material license violations, subject to applicable law.

8. Contact Us