GoScale support
For product support, privacy requests, refunds or subscription cancellations, contact either support@scalelabsllc.com or soporte@startclub.app.
Customer and business support
Contact GoScale Labs LLC about a product, digital access, billing, policies, privacy, or another business matter.
Direct contact
Email is our primary support channel. Please include the product name and enough detail for us to understand your question.
For product support, privacy requests, refunds or subscription cancellations, contact either support@scalelabsllc.com or soporte@startclub.app.
Your purchase email includes member-access instructions. The member area provides a refund-request option. To cancel a subscription, write to either support email. Both support emails remain available if you cannot sign in.
Helpful context
Include the product name and the specific topic, feature, or requirement you want clarified.
Provide your purchase email so we can locate the charge. The product name, date, amount, or order reference can help if available. You do not need to give a reason for a refund within our seven-day guarantee. Never send a full card number.
Include the purchase email, product name, and a description of what you expected to receive or access.