Privacy Policy

1. Who is responsible

GoScale Labs LLC, 2 S Biscayne Boulevard, Suite 3200 #3437, Miami, FL 33131, United States, is responsible for the personal information we use to operate our educational business. This policy covers this corporate website and purchases, member access and communications that refer to it. For privacy questions or requests, contact support@scalelabsllc.com or soporte@startclub.app.

2. Information and purposes

We use the information needed to deliver our products and support our customers:

• Contact details, such as name, email and, where requested in an offer, telephone number, for order confirmation, access and support.
• Order details, billing country, amount, currency, transaction reference and payment status for fulfillment, accounting, refunds and subscription management.
• Member account, access and learning activity, where collected by the purchased service, to provide the content and benefits of the plan.
• Messages and request records to answer questions and handle cancellations, refunds or privacy requests.
• Technical data, such as IP address, browser, access time and security events, processed by hosting and service providers to operate and protect the site.

This website does not collect full card numbers or card security codes. Payment credentials are handled by the payment provider. Our contact form prepares an email on your device; it does not submit or store the form information on this website.

3. Legal grounds and service providers

Where a legal basis is required, we process information to perform a purchase or subscription contract, comply with legal obligations, maintain proportionate security and support, or act on consent when consent is required. Marketing messages, where sent, include a way to unsubscribe.

We share necessary information with providers of payment, checkout, hosting, email, delivery, member access and customer support. Providers vary by offer and may include Stripe, Whop, ThriveCart or Hotmart when used in that purchase. A provider may also process information under its own privacy policy. We may disclose information when legally required or necessary to protect legitimate rights. We do not disclose customer contact details for unrelated third-party marketing.

4. International processing and retention

Information may be processed in the United States and other countries by our service providers. Where applicable law requires transfer safeguards, we use the appropriate contractual or other lawful safeguards. You may contact us for information about the safeguards applicable to your data.

We keep information for the period needed to provide the purchased access, manage the relationship and resolve requests. Accounting, transaction and dispute records may be retained longer where law or a legitimate unresolved claim requires it. Information is deleted or anonymized when these purposes no longer require retention. We use reasonable security measures; no transmission or storage system is completely risk-free.

5. Your choices and rights

Depending on applicable law, you may request access, correction, deletion, a copy or portability of your information, or object to or restrict processing. You may withdraw consent without affecting earlier lawful processing and complain to the competent data-protection authority. Send requests to support@scalelabsllc.com or soporte@startclub.app. We verify identity proportionately and respond within the applicable legal deadline.

We do not knowingly collect personal information from children under 13 through this website. Purchases by minors require the authorization and legal capacity required in their country. If a child has provided information without the required authorization, contact us so we can take appropriate action.

6. Cookies and updates

This corporate website does not currently use advertising pixels or optional analytics cookies. See our Cookie Policy for technical information and choices. External purchase and member services explain their own technologies when you use them.

We update this policy when our practices change. The date above identifies the current version; material changes affecting ongoing services are communicated where required.